Privacy Policy

Last updated: 2026-05-26

1. Who we are

This Privacy Policy applies to Jego Ltd and its operating divisions — JEGO Walls & Ceilings Ltd and JEGO Cleaning Services Ltd (collectively "JEGO", "we", "our", or "us"). Our principal office is located at 24-4061 Larchwood Dr, Victoria, BC V8N 4P1, Canada.

We are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have in relation to it.

2. Information we collect

We collect information you provide directly when you:

• Fill out a contact or quote request form on our website
• Call or email us
• Enter into a service agreement with us

This information may include: your name, email address, phone number, mailing address, and project details.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, and pages visited, through analytics tools (Google Analytics 4) only after you provide consent via our cookie banner.

3. How we use your information

We use the information we collect to:

• Respond to your inquiry or quote request
• Provide and manage services you have requested
• Send service-related communications (invoices, project updates)
• Comply with legal obligations
• Improve our website and services (analytics — consent-gated)

We do not sell, rent, or trade your personal information to third parties. We do not send marketing emails without your explicit consent (CASL compliance).

4. Legal basis for processing

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), we rely on your consent and, where applicable, our legitimate business interests to process your personal information. You may withdraw consent at any time by contacting us.

5. Cookies and analytics

Our website uses cookies. Strictly necessary cookies (security, session management) are always active. Analytics and marketing cookies are only loaded after you accept them via our cookie consent banner. You can change your preferences at any time using the cookie settings link in the footer.

6. Data retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, typically seven (7) years for business records, or as required by applicable law.

7. Third-party services

We use the following third-party services that may process your data:

• Cloudflare — DNS, CDN, DDoS protection, and Turnstile (spam protection). Privacy policy.
• Google Analytics 4 — Website analytics (consent-gated). Privacy policy.
• Microsoft Clarity — Session recordings and heatmaps (consent-gated). Privacy policy.
• Resend — Transactional email delivery for form submissions. Privacy policy.

8. Your rights

Under PIPEDA, you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent and request deletion of your data
• File a complaint with the Office of the Privacy Commissioner of Canada

9. Contact us

To exercise your rights or ask questions about this policy, contact us at:

10. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.